Refund Policy

Thank you for purchasing UPSC & SSC study notes from Jagritiias. We strive to provide high‑quality digital learning materials. Please read this Refund Policy carefully to understand your rights and obligations.

1. Digital Products & No‑Refund Principle

  • All study notes and materials sold on our website are delivered instantly as digital downloads or via online access.

  • Because digital products cannot be “returned” in the traditional sense once they have been accessed or downloaded, we generally do not offer refunds once purchase is complete.

2. Eligibility for Refunds

Despite our general no‑refund policy, we recognize that technical or extenuating circumstances may occasionally justify a refund. You may request a refund only if all of the following apply:

  1. Technical Delivery Failure

    • You never received the download link or access credentials after purchase, and our technical support team was unable to resolve the issue within 48 hours.

  2. Duplicate Purchase

    • You inadvertently purchased the same product twice, within 24 hours, and you notify us promptly.

  3. Incorrect Product

    • You ordered the wrong product package by mistake, and it has not been accessed or downloaded.

Note: Change‑of‑mind requests, slow review progress, or “I don’t like the content” are not eligible for refunds.

3. How to Request a Refund

  1. Email Us

    • Send a refund request within 7 days of your original purchase to Info@jagritiias.com with:

      • Your full name

      • Order number

      • Date of purchase

      • Reason for refund request

      • Proof of technical failure or duplicate transaction (if applicable)

  2. Support Review

    • We will acknowledge your request within 24 hours and work with you to troubleshoot any delivery issues.

  3. Decision & Processing

    • If your request meets our eligibility criteria, we will process the refund within 5–7 business days via your original payment method.

4. Cancellation Before Download

  • If you realize you’ve made a mistake before downloading or accessing the materials, email us immediately at Info@jagritiias.com. We will cancel the transaction and refund the full amount, provided no download link has been opened.

5. Partial Access & Pro‑Rated Refunds

  • We do not offer partial or pro‑rated refunds for partially accessed content. Once any portion of the digital material has been downloaded or accessed, the sale is final.

6. Chargebacks & Dispute Resolution

  • Initiating a chargeback through your bank or payment provider without contacting us first may delay resolution and could result in penalties or account suspension.

  • If you dispute a transaction, please give us an opportunity to resolve it by contacting support first.

7. Changes to This Policy

  • We may update this Policy from time to time. The “Last updated” date at the top will reflect the most recent revision.

  • Continued use of our website after changes constitutes acceptance of the new terms.